My sales person Jeremy was extremely helpful and knowledgeable when going over the vehicle at delivery. Plus Holly the owner was helpful as well. It's a great bunch of people to do business with. I would definitely buy another vehicle from this dealership. Thank you! John Relvas
The salesman ,Greg Brennan was wonderful!! Called when he said he would, answered all my questions, ask if I was a Costco member for the discount and even delivered the truck!! This was by far the easiest I ever purchased a new truck!!! I have recommended dealership to everyone who will listen!
Laura in service was very nice and up beat very positive like she cared. Took the truck in for oil change and she called and asked if they should do the inspection on it. I didn���t realize it needed inspection. The vehicle was ready when they said it would be. Very satisfied
Ron Fizer and Charlie Wismer were excellent. We had been to many dealerships and were very dissatisfied until we came to Star. We will definitely be back and will recommend to our friends and family. Thanks for the great experience!
The service was great. The only issue that concerned me was the lack of consistent mask wearing by Star employees. Employees were observed in close proximity to each other without masks. An employee (from the showroom area) also walked to the customer waiting area without any mask. In my place of employment there is a strict mask policy. Employees are allowed to remove their mask at their workstation / desk but must "mask up" when someone visits or they leave their area. You should review your Covid policy to ensure compliance with CDC recommendations.
It was a good experience. Process was very low pressure and straightforward all the way through. The only complaint would be that the truck was delivered with the diesel fuel additive tank very low and a couple of nice GMC keychains would be nice when buying a $70K truck instead of the dealer inventory tags.
I typically don't complete surveys like this but I feel compelled to do this one based on the wonderful experience I had with Kate in service. From the minute I stepped into the dealership, I knew that I could count on Kate to look out for my best interests. Getting cars serviced at a dealership has had a negative connotation for as long as I can remember. If you hire more people like Kate, that stigma will quickly become a distant memory.