Customer Reviews

Only issue I have is using the online appointment maker, I had a warranty issue in addition to the oil change so I had to call to inform the team of that. Also both my daughter and I have brought the car in and all information was under her name. Do you have a CRM tied to the car itself that you can handle multiple names for that cat?

Have a problem with my car they say never saw before.I have had for 2 yrs.Now they finally tell me they hear it .Need to talk to GM about it.Car was in on Sat.today is Friday have not heard anything back yet.They said they would call me Mon.well it's Fri no one has called.I have put up will this for a long time.If you say you will call me Monday then they should.

Felt welcomed when I was there. Everyone I talked to on the staff was nice and seemed like they enjoyed being there. Was not pressured into anything

Very Professional, Service And Parts

I know it wasn't a scheduled repair and it was close to the holidays, but it took 3 days to diagnose the problem and two days to get the part in. I was disappointed that no loaner cars were available and had to pay out of pocket for a ride to work each day. I know that I purchased an 8 year old used car, but I would expect less problems at least till the car is paid for. Engine failed after six months and other parts seem to need repair. I am disappointed with the way you inspect used cars and with the price of the vehicle I purchased I would expect to have less problems.

I called just before the anew Year with a last minute prep for a long trip. I was accommodated and treated as always, like family! A great service team!!!

Fantastic experience working with Charlie. Found me the perfect car at the perfect price.

Lori is a great service advisor

The Oil change took to long. I was there for about 2 hours

My Salesman Jeremy was awesome and provided a professional no pressure sales approach. Justin in the business office was able to beat an interest rate from my credit union, which made the buying process a lot easier. I would definitely recommend this dealership!

N/a

Friendly nice, good service

I came in for one service and they also fixed a recall as well, saving me a trip. That's good customer service!

It was average. Needs improvement

Everyone was very helpful and efficient. We were not expecting to take the car home the same day but they made it happen!

Easy to schedule an appointment with a loaner and kept me updated on repairs

Our salesman was helpful and friendly. We spent less than 2 hours in the dealership and walked out with a new car.

Brought car in day before for 9:00am inspection and oil change. Was not done till 4:30. Had to get it the next day because I didn't have anyway to get it that late.

The dealership was great, this was my third experience with Star and each one has been better. Charlie (sales), Mike (used car manager) and Matt (finance manager)were all exceptional.

Sales manager was great.. salesman was also very good and finance guy was the bomb